It can be expensive if you ignore body language. This is particularly so when talking to people of a different culture from your own. Spoken and written communication are important in every facet of life. But just as important is the communication that has nothing to do with words – non-verbal communication. This film alerts students to the constant interpersonal flow of non-verbal communication and prepares them to recognise the messages they are sending and receiving. Viewers are given solid instruction on how non-verbal cues can be employed to reinforce spoken words, resulting in more comfortable and productive interactions. Made to be used in the context of management. U.S.A.
This film is of historical interest but the issues raised are still current.