Privacy and cookies policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Conduct. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent by joining our mailing list. However we hope you will join it so that we can send you details of new films in your line of work or interest.

We will not pass your e-mail address to anyone.

The type of information we will collect about you includes:

  • Your name
    Phone number
    Email address
    Subject categories of films bought

This information is only used to fulfil your order and for our trading records. It will not be used for any other purpose. Credit card details are not retained once the on-line validation and transfer is successful. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date and we will not retain your information for longer than is necessary.

You can check the information that we hold about you by emailing us or by post. If you find any inaccuracies we will delete or correct it promptly on your request. The personal information which we hold will be held securely in accordance with our internal security policy, the law and the Which? Web Trader Code. We may use technology to track the patterns of behaviour of visitors to our site. This information is behavioural only and cannot be used to identify individual customers.

Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies enable us store items in your Shopping Basket between visits and you may choose to store your personal details, but this is not done unless you authorise it. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent this happening, this website offers a useful guide on how to do this.

Contact us

If you would like to exercise your right to request your data we keep or have concerns about the way your personal information is processed, please contact us by one of the following means:

By email: By post: Data Protection Officer, Concord Media, 22 Hines Road, Ipswich, Suffolk, IP3 9BG, UK